Shipping & Delivery
We ship within three business days after receiving your cleared payment. Please contact us prior to making the purchase, if priority or first class mail is preferred. Delivery time within Europe is about 2 weeks. Package delivery overseas usually takes up to three weeks, in uncommon cases it can take longer especially during peak periods or due to customs delays. International shipping and import charges and taxes are responsibility of the buyer and are not included in the item price or shipping fee. The package will be marked as "gift" and sent to your country.
WE GLADLY ACCEPT RETURNS, EXCHANGES, AND CANCELLATIONS
Please contact us within: 14 days of delivery
Ship returns back to us within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
We always want the package to be adequately wrapped to avoid damage to the item. In the event of damage to your purchase please contact us immediately to remedy this situation. Please send us photos of the damage and do not dispose of item and packaging until the insurance claim has been filed. We will try to offer you a new parallel product on our burden of responsibility.
Items can be returned as long as they have not been used or worn and must be returned with all original packaging in a re-saleable condition and protected for transport. All of our products are subject to availability. In the event that we are unable to supply the goods that you have ordered we will inform you as soon as possible by email.
Tracking Your Order
To track your order you’ll need the tracking number that we sent to you in your order confirmation email. All packages will be sent via Czech Post. Please click here and enter your tracking code when prompted.
Made in Prague, Czech republic
Money Back Guarantee
If there is anything wrong with the item or if you are not satisfied, please contact us anytime. We try to make as detailed photos and descriptions of the products as possible to bring the greatest knowledge of the product to our customers. In case of dissatisfaction with the item the return and money refund is possible. Buyers are responsible for return shipping costs which include tracking and insurance.
100% Secure Ordering
We want you to have 100% confidence when making your purchases with us online. That’s why we offer payment options with one of the most trusted providers of online transactions PayPal. By using your PayPal account you can buy with confidence knowing that the transaction you are making is 100% secure.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.